Tel: 01246 569662
Email: info@brookholme.co.uk

We understand that choosing the right care home is an important decision, and you may have many questions. To help you feel confident and informed, we’ve compiled answers to some of the most frequently asked questions about our care home, services, and daily life. Whether you’re considering a place for yourself or a loved one, we hope this page provides clarity and reassurance. 

What types of care do you provide?
We offer a variety of care options tailored to individual needs, including residential care, advanced dementia care and respite care. Our care plans are personalized to ensure the highest level of support and comfort for each resident.

How do you ensure the well-being of residents?
We focus on personalised care, addressing physical, emotional, and social well-being. This includes regular health checks, nutritious meals, engaging activities, and a supportive community environment. Our staff is available 24/7 to provide assistance whenever needed.

Can I visit my loved one anytime?
Yes, we encourage family and friends to visit their loved ones. We have flexible visiting hours to make it easy for you to spend time together, ensuring a welcoming and family-friendly environment.

What activities are available for residents?
Our care home offers a wide range of activities, including arts and crafts, gentle exercise classes, music sessions, gardening, and social events. We also organize outings to local parks, shops, and cultural attractions to keep life vibrant and engaging.

Do you cater to special dietary needs?
Absolutely. Our incredible chefs prepare nutritious, delicious meals tailored to residents' dietary requirements, preferences, and medical needs. We accommodate allergies, cultural preferences, and specific health conditions such as diabetes or low-sodium diets.

What is the staff-to-resident ratio?
We maintain a high staff-to-resident ratio to ensure personalized care and attention. Our dedicated team is trained to provide quality care while fostering meaningful connections with each resident.

Can residents bring personal belongings or furniture?
Yes, we encourage residents to personalize their living spaces with favourite belongings, such as photos, decorations, or small furniture items. This helps create a familiar and comforting environment.

What safety measures are in place?
The safety of our residents is a top priority. We have secure premises, emergency call systems in each room, regular health monitoring, and strict hygiene protocols. Our staff is trained in first aid and emergency response.


How do I arrange a visit or admission?
You can contact us via phone, email, or through our website to arrange a visit or consultation. During the visit, we’ll discuss your needs, provide a tour of our facilities, and answer any additional questions you may have.

What are the costs involved?
The cost depends on the type of care required and the length of stay. We offer clear pricing and can provide a detailed breakdown based on your specific needs. Our team is happy to discuss financial options and answer any concerns.

How do you support residents with dementia?
Our team is specially trained to care for individuals with dementia, offering a safe and structured environment tailored to their unique needs. We use compassionate techniques and provide activities that stimulate memory and enhance quality of life.

Can residents leave the care home for visits or outings?
Yes, residents are welcome to leave for family visits, outings, or appointments, provided it is safe and suitable for their health. Our team can assist with arrangements.

If you have additional queries, please don’t hesitate to contact us – we’re always here to help.